Crafter Enterprise

On-Premise Support

Support for your On-Premise deployment of Crafter Enterprise Edition provides guaranteed response times to support issues and also includes a commercial license. Our Enterprise Edition support is offered for a low-cost, annual subscription fee, and is offered with two support options as illustrated below.

 On-Premise Support Options

Gold Support

Platinum Support

Hours of Coverage Standard Business Hours 7x24 for Severity 1 issues; Standard Business Hours for all other issues
Support Channel Web Web and Phone
Number of Cases Unlimited Unlimited
Technical Support Contacts 2 3
Pricing Starts at $15K/year. Contact us at for details. Starts at $22.5K/year. Contact us at for details.

Cloud Support

Want us to take care of all your hosting infrastructure needs, along with 24x7 support and ongoing maintenance and upgrades? Then you'll want to learn more about Crafter Cloud.

Crafter enables our marketing and web development teams to deliver dynamic and engaging content.

Stephen Ceplenski, Senior Director,