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Crafter Support

Crafter Support is about a relationship

Your organization is constantly changing; from changes in staff and systems to new projects, new partners, new and new channels, you live in a dynamic world. For a digital experience platform to be successful, it must be adaptable.

Crafter software support is made for the real world. We combine that innovation with testing, certification, and support it for use in mission critical enterprise environments. Through support and as a customer, you  participate and even influence the future development of the platform.

What do I get for my subscription?

The Crafter Enterprise Edition delivers the confidence of a tested, supported and certified enterprise-class platform combined with a relationship with Crafter Software. Your subscription includes:

Support

Leverage trusted support from Crafter CMS experts

  • Offered with a range of SLA options
  • Guaranteed availability
  • Call tracking and bug prioritization

Upgrades and maintenance

Ongoing tracking and monitoring of your issues

  • Future upgrades
  • Bug fixing and service packs when needed
  • Patch distribution with back porting

Fully tested

Ready for enterprise environments with the highest stability demands

Certified Platform Stacks

So you always have the confidence of knowing Crafter CMS works with the critical software in your enterprise

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